Date: Wednesday, 22 January 2014 The Milestone is named the UK’s number one hotel in the TripAdvisor 12th Annual Travellers’ Choice Awards The Milestone Hotel has led the honours in the TripAdvisor 12th Annual Travellers’ Choice Awards and has been named the UK’s Best Hotel. Further to this achievement The Milestone has also been named the number four hotel in Europe and fifteenth in the world. Across all of the award categories, it proved a fantastic year for The Red Carnation Hotel Collection with the further success of 11 of its properties recognised in the rankings. Of Red Carnation’s London properties, the five-star Hotel 41 was named 13th Best Small Hotel in the UK, 12th Best Luxury Hotel in the UK and 14th Best Hotel for Romance in the UK. The five star Egerton House Hotel in Knightsbridge was listed fourth Best Small Hotel in the UK, and 11th in Europe. The four star hotels, The Chesterfield Mayfair was named 21st Best Small Hotel in the UK and The Montague on the Gardens in Bloomsbury 23rd Best Small Hotel in the UK. Summer Lodge Country House Hotel in Dorset was named eighth Best Small Hotel in the UK and in Guernsey The Old Government House Hotel was named 21st Best Luxury Hotel in the UK Ashford Castle in the West of Ireland, which Red Carnation acquired in June 2013, was named ninth Best Hotel in Ireland, tenth in Ireland for Best Luxury Hotel and 13th in Ireland for Best Hotel for Romance. In Geneva, Red Carnation’s Hotel d’Angleterre was listed third Best Hotel in Switzerland and 21st in Europe, and third best luxury hotel in Switzerland. Of Red Carnation’s properties in South Africa, the iconic Oyster Box hotel in Durban was listed seventh best hotel in South Africa and 18th Best Hotel in the continent of Africa. The Twelve Apostles Hotel in Cape Town was listed 10th best hotel in South Africa and the 22nd Best Hotel for Romance in South Africa. “Everyone at The Milestone Hotel and Red Carnation Hotels overall is immensely proud at our significant presence in the TripAdvisor Traveller’s Choice Awards,” commented Jonathan Raggett, Managing Director of Red Carnation Hotels. “The Milestone has consistently featured highly in the TripAdvisor Popularity Index for the last five years, and offers the unique atmosphere of a luxury country house bolt hole in the heart of Kensington. TripAdvisor is doubtless a key driver of business for us. Travellers want to know what to expect from their hotel stay before they commit, with honest reviews from other consumers being a clear influencer in purchasing decisions. I’m delighted for all our hotel teams that they have been recognised for their hard work in providing excellent levels of comfort and service to all our guests." “Above all, we attribute our considerable guest loyalty and our continued success on TripAdvisor to our personalised approach to guest service. Our philosophy is ’no request too large, no detail too small’ which guarantees an individual approach for each and every person that stays with us." “Furthermore, these awards are also a testament to our inspirational President and Founder Mrs. Beatrice Tollman. She has an innate sense of what it takes to make the guest experience truly exceptional, and has an exceptional eye for detail and design.” The Red Carnation Hotel Collection is an award-winning collection of five and four star family-run boutique hotels in London, Dorset, Guernsey, Geneva, Florida and South Africa. Each property has its own individual character and unique location that reflects the local environment, culture and cuisine. They all share the qualities that win Red Carnation so many prestigious awards – splendid luxury, generous hospitality, inventive and traditional cuisine, private art collections, passionate service and loyal staff committed to creating richly rewarding experiences for all their guests.