At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:
Staff are extremely polite and attentive without being intrusive which is a hard balance to achieve. The standard of the restaurant is excellent. The lady who did my spa treatment was delightful. Our bedroom was extremely comfortable and really made a very short break most enjoyable.
Mr and Mrs C- May 2014
The personal service at Summer Lodge makes it stand out.
Mr and Mrs C- April 2014
Being made to feel special and being looked after so exceptionally by everyone is what we liked most.
Doctor C and Ms M - March 2014
Summer Lodge is a truly special place. My room was lovely, spa great, all staff fantastic and food amazing - the whole vibe is truley welcoming and a haven of relaxation and calm.
Mrs G – January 2014
What a wonderful treat! The staff are superb and the care and attention to detail is perfect. I always sleep like a log here. The treatments at the spa were excellent. I cannot fault the service offered at Summer Lodge.
Mrs R – January 2014
There is something special about the hotel that makes you want to return time and again. Relaxing, outstanding food and wine, and the staff are so special. We will be back again! The dress code maintains the high standard of fine living for the tasting menu dinner. Christmas is very relaxing spent with you, food and service are perfection, and there is sufficient activities without the noisy excess that some offer.
Mr and Mrs Mettem – December 2013
The complete package - this is why we keep on coming back, time and again. We don't think of the people working at Summer Lodge as Staff, but as family. An ideal venue for every occasion. When you dine your taste buds just explode!!!
Mr and Mrs Roche – November 2013
We were given a beautiful suite with a private courtyard garden, the cream tea we had on arrival was delicious, dinner was fabulous, breakfast perfect, the grounds and setting beautiful and the staff outstanding. This was also possibly the most dog friendly place we have ever stayed and our dog was made very welcome in the hotel bar, his every need catered for and many nearby walks. Things that particularly made our stay were the very friendly but not overbearing staff who looked after us so well and the sommelier who, on finding we had ordered wildly different things, brought us delicious glasses of wine to match each of our courses at dinner.
Mrs L – November 2013
We were looked after brilliantly. We stayed in the cottage which is a wonderful spot for a family with plenty of space. The quality of the rooms and food was tremendous, but the highlight was the standard of service from all the staff who are attentive and charming and went out of their way to make our stay special. This hotel has a lovely intimate feel.
Dr and Mrs Hargreaves – November 2013
This is a very high quality Hotel in every sense of the word. You can safely expect every comfort and great service in wonderful surroundings and we confidently predict that your expectations will be met and exceeded. Every room is individually furnished to a very high level, housekeeping standards are superb and sleep comfort tops it all off.
Mr and Mrs S – October 2013
The room was luxurious and extremely spacious and comfortable. The lounge and bar area were relaxing, full of character; the gardens still superb even well into Autumn. The spa is a fantastic place to relax. Service was friendly, efficient and enthusiastic, without being overbearing. Striking the perfect balance does not happen by chance. You can tell that every member of staff without exception really wants to be there.
Mr and Mrs S 2013 – October 2013
I can only endorse this gem in the country. The staff are all outstanding from the warm welcome when you arrive, to your dining experience and it is clear throughout your stay that your comfort is their top priority. The room was spotless and had everything you would need for your stay. The gardens are well maintained and designed with secluded areas to sit and relax. The dinner was exceptional along with the service.
Mr and Mrs K – September 2013
We spent 5 nights at Summer Lodge in August as part of our anniversary celebrations and were not disappointed. Everything from the welcome on arrival, lovely suite with conservatory and walled garden and the excellent service and friendly staff made for a wonderful relaxing few days. Food is excellent both from the bar and restaurant, including the tasting menu, and the Eggs Benedict at breakfast was unrivalled.
Mr and Mrs M – August 2013
We normally stay at Summer Lodge in December but this year decided to experience summer in Dorset. This hotel and its staff never fails to impress. From the moment you arrive until the moment you leave first class personalised service is the norm.
Mr and Mrs C – August 2013
We cannot fault this our third stay at Summer Lodge. The service is polite, thoughtful, of a very high standard while being cordial and putting guests at ease. The level of luxury, cuisine, comfort and facilities will make us keep returning to this hotel. We have not found better in any of our travels. The staff cannot do enough for you and guidance provided in the room information is incredibly helpful and comprehensive. We cannot think of a single negative comment to make.
Mr and Mrs S - July 2013
My wife and I discovered Summer Lodge 9 years ago, and we love it so much we go there at least twice a year. We have been lucky to travel the world staying in luxury hotels, but we both feel Summer Lodge is the best of all. This is an extraordinary feat for a country hotel in Dorset! The staff are superb, the décor unique and lovely, and the food and wine are outstanding. The setting in an idyllic village amongst rolling hills is quite stunning.
Mr and Mrs B - July 2013
We enjoyed a wonderfully relaxing stay at Summer Lodge. The quality of every aspect of the experience was excellent - the hotel, the food, the room, the gardens were all superb but what sets the place apart is the excellence of the staff. Everyone we encountered was friendly and welcoming and very professional. Attention to detail was exceptional.
Mr and Mrs Morris - July 2013
We couldn't have had a more pleasurable, relaxing and enjoyable stay at Summer Lodge. Some of the best service we've had to date.
Mr H - July 2013
This is quite simply the best hotel in Britain! Your staff are superb, never failing, courtesy and nothing is too much trouble and always with a smile. I very much hope we shall be back.
Mr and Mrs Simpson - May 2013
During these times of austerity, some hotels are showing signs of cut backs and have reduced their level of service. You have maintained your standards throughout the 3 years that we have had the pleasure of staying with you.
Mr and Mrs Cornford - April 2013
Just wanted to say a huge thank you for a superb stay at Summer Lodge over Easter. What can I say that I haven't said before, Summer Lodge remains our favourite 'home away from home' and every time we visit, the reasons as to why are reinforced. Beautiful accommodation, wonderful friendly and professional staff and stunning food. Having been thoroughly spoilt by the service and facilities that Summer Lodge has to offer, it would be very difficult indeed to find anywhere else that lives up to your high standards.
Mr and Mrs Coyne - April 2013
This is a truly wonderful hotel with first class service, staff, accommodation and dining. We loved the hotel so much that we stayed for an extra night. I would highly recommend this hotel and would love to come back.
D Alberts - March 2013
Outstanding service blending friendliness with efficiency. Delicious food, excellent wine, plenty of places to relax and refresh at the end of a hard year. We could happily have stayed longer and hope to return one day.
Mr and Mrs Constable - March 2013
The staff were truly wonderful, as was everything about this beautiful hotel. It was a very relaxing stay and I shall return one day soon. Thank you so much!
H Roy - March 2013
We had a magnificent stay at Summer Lodge. Your team are truly some of the finest staff we have experienced. Please do take the time to tell each and every member of your team that they made our stay truly memorable. We did speak to Steve Titman on Saturday evening after supper, and took the time to talk to him and give our gratitude to him and his team who work so hard to prepare such wonderful food for each service.
Dr and Mrs Jenkins - February 2013
The facility is great, the food fabulous and the staff simply the best. One thing that we particularly liked is your attitude towards dogs. Otis was made to feel most welcome and he also sends his regards. He wants a new dog bed having tried yours! We were all looked after from start to finish and made to feel most welcome. We will definitely be back.
Mrs C & Otis - January 2013